Terms of service

Last Updated: April 16th, 2024  

These Terms of Service (“Terms”) apply to your access to and use of (i) the website located at  https://www.MINDZERO.com (or any successor links) and all associated web pages, websites, and social media pages (the “Site”) provided by MINDZERO, Inc. (“MINDZERO”, “we”, “our” or “us”) and (ii) our online and in-person services (including the Site and together, the "Services”). By accessing and using the Services, you agree to be bound by these Terms.

THESE TERMS CONTAIN A MANDATORY ARBITRATION PROVISION IN SECTION [14. BY AGREEING TO THESE TERMS, EXCEPT FOR (I) CERTAIN TYPES OF DISPUTES DESCRIBED IN SECTION 14, (II) WHERE YOU EXERCISE YOUR RIGHT TO OPT OUT OF ARBITRATION AS DESCRIBED IN SECTION 14, OR (III) TO THE EXTENT PROHIBITED BY LAW, DISPUTES BETWEEN YOU AND MINDZERO WILL BE RESOLVED SOLELY ON AN INDIVIDUAL BASIS AND NOT AS A CLASS ARBITRATION, CLASS ACTION, ANY OTHER KIND OF REPRESENTATIVE PROCEEDING, OR BY JURY TRIAL. If you do not agree to these Terms, do not use our Services.

We may indicate that different or additional terms, conditions, guidelines, policies, or rules apply in relation to some of our Services (“Supplemental Terms”). Any Supplemental Terms become part of your agreement with us if you use the applicable Services, and if there is a conflict between these Terms and the Supplemental Terms, the Supplemental Terms will control for that conflict.

We may make changes to these Terms. The “Last Updated” date above indicates when these Terms were last changed. If we make future changes, we may provide you with notice of such changes, such as by sending an email, providing a notice through our Services, or updating the date at the top of these Terms. Unless we say otherwise in our notice, the amended Terms will be effective immediately, and your continued use of our Services after we provide such notice will confirm your acceptance of the changes. If you do not agree to the amended Terms, you must immediately stop using our Services. 

1. Eligibility and Use Restrictions

Age Restrictions. Users must be 10 or older to use our Services. Users under 18 years of age (or the age of legal majority where you live) will require parental or legal guardian approval to use our Services. If you are a parent or guardian and you believe that your child under the age of 18 is using our Services without your consent, please contact us at hello@MINDZERO.com.
Jurisdiction. You may only use our Services in jurisdictions authorized by MINDZERO. Use of our Services is currently authorized only in the United States.
Use and Sharing. You may only use our Services for personal, family or household purposes and expressly excluding any commercial use.

2. Your Information 

You may provide certain information to MINDZERO in connection with your access or use of our Services, or we may otherwise collect certain information about you when you access or use our Services. You agree to receive emails, SMS or text messages, and other types of communication from MINDZERO via the Services using the email address or other contact information you provide in connection with the Services. You represent and warrant that any information that you provide to MINDZERO in connection with the Services is accurate. 

For information about how we collect, use, share and otherwise process information about you, please see our Privacy Policy [https://www.MINDZERO.com/privacy-policy/]. 

3. Accounts & Membership

  • Account. You may create an account with MINDZERO in order to use some or all of our Services. You will promptly update any information contained in your account if it changes. You must maintain the security of your account, as applicable, and promptly notify us if you discover or suspect that someone has accessed your account without your permission. We reserve the right to reject, require that you change, or reclaim usernames, including on behalf of businesses or individuals that hold legal title, including trademark rights, in those usernames.
  • Membership. You may purchase a membership to use portions of our Services (“Membership”). Membership fees are applied towards sessions for Services and are to be paid on a monthly basis via a credit card and are due on the first month of membership and every month thereafter. Unused sessions will not roll over month to month. Membership agreements will automatically renew each year on [ ]. We reserve the right to change the amount of fees at the time of renewal. It is your responsibility to monitor your membership renewal dates.
  • Cancellation. To cancel your membership, we require that you notify us in person at least 30 days in advance of the next billing cycle. Please note that we do not issue refunds once a payment has been processed. You may cancel before the next billing cycle if you become physically unable to use your membership. A doctor’s note is required for such cancellation. You may also cancel before the renewal date if you relocate to a new location that is over 50 miles from your closest MINDZERO studio.
  • Upgrades and Downgrades. We welcome you to upgrade or downgrade your membership plan at any time. Upgrades will be prorated based on the timing of the request. However, please be aware that we do not issue refunds for downgrades. Discounted rates will be applied per membership level.
  • Pausing. You have the option to pause your Membership for 30 days at a time. Each pausing request will incur a $20 charge.
  • Session Cancellation. You may cancel booked sessions for our Services without penalty at least 30 min before the start time. Please note that there will be a $15 charge for missing a session and a $10 charge for canceling within the 30 min window before the session starts.
  • Session Start Time. Please ensure that you arrive 10-15 minutes before the session’s scheduled start time to allow for changing, storing items in a locker, and preparing for the session. If you anticipate being late, make sure to inform the MINDZERO studio.
  • Refunds. Retroactive refunds for any cancellation request will not be provided. Refunds will not be issued if you do not use your Membership, nor can you carry over unused sessions to the next month.

4. Prohibited Conduct 

You will not use our Services if you are not eligible to use our Services in accordance with Section 1 and will not use our Services other than for their intended purpose. Further, you will not, in connection with our Services: 

  • Violate any applicable law, contract, intellectual property right, or other third-party right or commit a tort;
  • Engage in any harassing, threatening, intimidating, predatory, or stalking conduct;
  • Use or attempt to use another user’s account or information without authorization from that user and MINDZERO;
  • Impersonate or post on behalf of any person or entity or otherwise misrepresent your affiliation with a person or entity;
  • Sell or resell our Services;
  • Copy, reproduce, distribute, publicly perform, or publicly display all or portions of our Services, except as expressly permitted by us or our licensors;
  • Modify our Services, remove any proprietary rights notices or markings, or otherwise make any derivative works based upon our Services;
  • Use our Services in any manner that could interfere with, disrupt, negatively affect, or inhibit other users from fully enjoying our Services or that could damage, disable, overburden, or impair the functioning of our Services in any manner;
  • Reverse engineer any aspect of our Services or do anything that might discover or reveal source code, or bypass or circumvent measures employed to prevent or limit access to any part of our Services;
  • Use any data mining, robots, or similar data gathering or extraction methods designed to scrape or extract data from our Services except in accordance with instructions contained in our robot.txt file and only to compile for search results, provided that MINDZERO grants to the operators of public search engines permission to use spiders to copy materials from the Site for the sole purpose of (and solely to the extent necessary for) creating publicly available, searchable indices of such materials, but not caches or archives of such materials. MINDZERO reserves the right to revoke such permission either generally or in specific cases, at any time and without notice;
  • Develop or use any applications or software that interact with our Services without our prior written consent;
  • Send, distribute, or post spam, unsolicited or bulk commercial electronic communications, chain letters, or pyramid schemes;
  • Use our Services for any illegal or unauthorized purpose, or engage in, encourage, or promote any activity that violates these Terms.

2. Enforcement of this Section 4 is solely at MINDZERO’s discretion, and failure to enforce this section in some instances does not constitute a waiver of our right to enforce it in other instances.

3. MINDZERO reserves the right to deny you access to our Services in its sole discretion.

5. Promotions

Any sweepstakes, contests, raffles, surveys, games, or similar promotions (collectively, “Promotions”) made available through the Services may be governed by rules that are separate from these Terms. If you participate in any Promotions, please review the applicable rules as well as our Privacy Policy [https://www.MINDZERO.com/privacy-policy/]. If the rules for a Promotion conflict with these Terms, the Promotion rules will govern.

6. Ownership; Limited License

The Services, including the text, graphics, images, photographs, videos, illustrations, and other content contained therein, and all intellectual property rights therein and thereto, are owned by MINDZERO or our licensors and are protected under both United States and foreign laws. Except as explicitly stated in these Terms, all rights in and to the Services, including all intellectual property rights therein and thereto, are reserved by us or our licensors. Subject to your compliance with these Terms (including Section 4), you are hereby granted a limited, nonexclusive, nontransferable, non-sublicensable, revocable license to access and use our Services for your own personal, noncommercial use. Any use of the Services other than as specifically authorized herein, without our prior written permission, is strictly prohibited and will terminate the license granted herein and violate our intellectual property rights.

You consent to photographs taken of you during your participation at MINDZERO, and to publication of the photographs for advertising, promotional and marketing purposes. You waive your right to inspect or approve the eventual use of such photographs.

7. Trademarks

MINDZERO and our logos, product or service names, slogans, and the look and feel of the Services are trademarks of MINDZERO and may not be copied, imitated or used, in whole or in part, without our prior written permission. All other trademarks, registered trademarks, product names, and company names or logos mentioned on or in connection with the Services are the property of their respective owners. Reference to any products, services, processes, or other information by trade name, trademark, manufacturer, supplier, or otherwise does not constitute or imply endorsement, sponsorship, or recommendation by us.

8. Feedback

You may voluntarily post, submit, or otherwise communicate to us any questions, comments, suggestions, ideas, original or creative materials, or other information about MINDZERO or our Services (collectively, “Feedback”). You understand that we may use such Feedback for any purpose, commercial or otherwise, without acknowledgement or compensation to you, including to develop, copy, publish, or improve the Feedback or Services, or to improve or develop new products, services, or the Services in MINDZERO’s sole discretion. MINDZERO will exclusively own all improvements to, or new, MINDZERO products, services, or Services based on any Feedback. You understand that MINDZERO may treat Feedback as non confidential. 

9. Third-Party Content

  1. Our Services rely on or interoperate with third-party products and services, including, without limitation, data storage services, communications technologies,
    IoT platforms, third-party app stores, and internet and mobile operators (collectively, “Third-Party Materials”). These Third-Party Materials are beyond our
    control, but their operation may impact, or be impacted by, the use and reliability of our Services. You acknowledge that (a) the use and availability of the
    Services is dependent on third-party product vendors and service providers and (b) these Third-Party Materials may not operate reliably 100% of the time,
    which may impact the way that our Services operate.
  2. We may further provide information about or links to third-party products, services, activities, or events, or we may allow third parties to make their content
    and information available on or through the Services (collectively, “Third-Party Content”). We provide Third-Party Content as a service to those interested in
    such content. Your dealings or correspondence with third parties and your use of or interaction with any Third-Party Content are solely between you and the
    third party. 
  3. We have no obligation to monitor Third-Party Materials or Third-Party Content, and we may block or disable access to any Third-Party Materials or Third-Party
    Content (in whole or part) through our Services at any time. Your access to and use of such Third-Party Content or Third-Party Materials may be subject to
    additional terms, conditions, and policies applicable to such Third-Party Content (including terms of service or privacy policies of the providers of such Third-
    Party Materials). You are responsible for obtaining and maintaining any computer hardware, equipment, network services and connectivity,
    telecommunications services, and other products and services necessary to access and use the Services.

10. Indemnification

To the fullest extent permitted by applicable law, you will indemnify, defend, and hold harmless MINDZERO and our officers, directors, agents, partners, and employees (individually and collectively, the “MINDZERO Parties”) from and against any actions, losses, liabilities, claims, demands, damages, expenses or costs (“Actions”) arising out of or related to (a) your access to or use of the Services; (b) your or Feedback; (c) your breach of these Terms; (d) your violation, misappropriation, or infringement of any rights of another (including intellectual property rights or privacy rights); or (e) your conduct in connection with the Services. You will promptly notify MINDZERO Parties of any third-party Actions, cooperate with MINDZERO Parties in defending such Actions, and pay all fees, costs, and expenses associated with defending such Actions (including attorneys’ fees). The MINDZERO Parties will have control of the defense or settlement, at MINDZERO’s sole option, of any third-party Actions. This indemnity is in addition to, and not in lieu of, any other indemnities set forth in a written agreement between you and MINDZERO or the other MINDZERO Parties.

11. Disclaimers

Your use of our Services and any content or materials provided therein or therewith (including the Third-Party Content and Third-Party Materials) is at your sole risk. Except as otherwise provided in a writing by us and to the fullest extent permitted under applicable law, our Services, and any content or materials provided therein or therewith (including the Third-Party Content and Third-Party Materials) are provided “as is” and “as available” without warranties of any kind, either express or implied. MINDZERO disclaims all warranties with respect to the foregoing, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. In addition, MINDZERO does not represent or warrant that our Services or any content provided therein or therewith (including the Third-Party Content and Third-Party Materials) are accurate, complete, reliable, current, or error-free or that access to our Services or any content provided therein or therewith (including the Third-Party Content and Third-Party Materials) will be uninterrupted. While MINDZERO attempts to make your use of our Services and any content provided therein or therewith (including the Third-Party Content and Third-Party Materials) safe, we cannot and do not represent or warrant that our Services or any content provided therein or therewith (including the Third-Party Content and Third-Party Materials) or our servers are free of viruses or other harmful components or content or materials. You assume the entire risk as to the quality and performance of the Services and any content provided therein or therewith (including the Third-Party Content and Third-Party Materials). All disclaimers of any kind (including in this section and elsewhere in these Terms) are made for the benefit of MINDZERO, MINDZERO Parties, and MINDZERO’s respective shareholders, agents, representatives, licensors, suppliers, and service providers, as well as their respective successors and assigns.

12. Limitation of Liability

  • To the fullest extent permitted by applicable law, MINDZERO and the other MINDZERO Parties will not be liable to you under any theory of liability—whether
    based in contract, tort, negligence, warranty, or otherwise—for any indirect, consequential, incidental, or special damages or lost profits, even if MINDZERO or
    the other MINDZERO Parties have been advised of the possibility of such damages.
  • The total liability of MINDZERO and the other MINDZERO Parties for any claim arising out of or relating to these Terms or our Services, regardless of the form
    of the action, is limited to the lesser of $500 or the amount paid by you to use our Services.
  • The limitations set forth in this Section 12 will not limit or exclude liability for the gross negligence, fraud, or intentional misconduct of MINDZERO or the other
    MINDZERO Parties or for any other matters in which liability cannot be excluded or limited under applicable law. Additionally, some jurisdictions do not allow
    the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you.

13. Release

To the fullest extent permitted by applicable law, you release MINDZERO and the other MINDZERO Parties from responsibility, liability, claims, demands, and/or damages (actual and consequential) of every kind and nature, known and unknown (including claims of negligence), arising out of or related to disputes between users and the acts or omissions of third parties. If you are a consumer who resides in California, you hereby waive your rights under California Civil Code § 1542, which provides: “A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release and that, if known by him or her, would have materially affected his or her settlement with the debtor or released party.”

14. Dispute Resolution; Binding Arbitration

PLEASE READ THIS SECTION CAREFULLY BECAUSE IT REQUIRES YOU AND MINDZERO TO ARBITRATE CERTAIN DISPUTES AND CLAIMS AND LIMITS THE MANNER IN WHICH WE CAN SEEK RELIEF FROM EACH OTHER. ARBITRATION PRECLUDES YOU AND MINDZERO FROM SUING IN COURT OR HAVING A JURY TRIAL. YOU AND MINDZERO AGREE THAT ARBITRATION WILL BE SOLELY ON AN INDIVIDUAL BASIS AND NOT AS A CLASS ARBITRATION, CLASS ACTION, OR ANY OTHER KIND OF REPRESENTATIVE PROCEEDING. MINDZERO AND YOU ARE EACH WAIVING THE RIGHT TO TRIAL BY A JURY. 

THE PARTIES ACKNOWLEDGE THAT THE TERMS OF THIS SECTION ARE INTENDED TO REDUCE THE FINANCIAL BURDENS ASSOCIATED WITH RESOLVING THEIR DISPUTES AND ARE NOT INTENDED TO DELAY ADJUDICATION OF ANY PARTY’S CLAIMS.

FOLLOW THE INSTRUCTIONS BELOW, IN SECTION 14(L), IF YOU WISH TO OPT OUT OF THE REQUIREMENT OF ARBITRATION ON AN INDIVIDUAL BASIS. NO CLASS OR REPRESENTATIVE ACTIONS OR ARBITRATIONS ARE ALLOWED UNDER THIS ARBITRATION AGREEMENT.

  1. Claims This Section Applies To. The dispute resolution and binding arbitration terms in this Section 14 apply to all Claims between you and MINDZERO. A “Claim” is any dispute, claim, or controversy (excluding those exceptions listed below) between you and MINDZERO, whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory, that either party wishes to seek legal recourse for and that arises from or relates to these Terms or our Services, including any privacy or data security claims or claims related to the validity, enforceability, or scope of the arbitration requirement or any portion of it.

  2. Informal Dispute Resolution Prior to Arbitration. If you have a Claim against MINDZERO or if MINDZERO has a Claim against you, you and MINDZERO will first attempt to resolve the Claim informally in order to try and resolve the Claim faster and reduce costs for both parties. You and MINDZERO will make a good-faith effort to negotiate the resolution of any Claim for thirty (30) days, or such longer period as mutually agreed in writing (email suffices) by the parties, (“Informal Resolution Period”) from the day either party receives a written notice of a dispute from the other party (a “Claimant Notice”) in accordance with these Terms.

    You will send any Claimant Notice to MINDZERO by certified mail addressed to MINDZERO, 4764 Browndeer Lane, Rancho Palos Verdes, CA 90275, or by email to hello@MINDZERO.com. MINDZERO will send any Claimant Notice to you by certified mail or email using the contact information you have provided to MINDZERO. The Claimant Notice sent by either party must (i) include the sender’s name, address, email address, and telephone number; (ii) describe the nature and basis of the Claim; and (iii) set forth the specific relief sought.

    The Informal Resolution Period is designed to allow the party who has received a Claimant Notice to make a fair, fact-based offer of settlement if it chooses to do so. You or MINDZERO cannot proceed to arbitration before the end of the Informal Resolution Period. If you or MINDZERO file a Claim in court or proceed to arbitration without complying with the requirements in Section 14, including waiting until the conclusion of the Informal Resolution Period, the other party reserves the right to seek relief from a court to enjoin the filing and seek damages from the party that has not followed the requirements in this Section to reimburse it for any arbitration fees and costs already incurred as a foreseeable consequence of that breach.

    The statute of limitations and any filing fee deadlines for a Claim will be tolled for the duration of the Informal Resolution Period for that Claim so that the parties can engage in this informal dispute-resolution process.

  3. Claims Subject to Binding Arbitration; Exceptions. Except for individual disputes that qualify for small claims court (provided that the small-claims court does not permit class or similar representative actions or relief) and any disputes exclusively related to the intellectual property or intellectual property rights of you or MINDZERO, including any disputes in which you or MINDZERO seek injunctive or other equitable relief for the alleged unlawful use of your or MINDZERO’s intellectual property or other infringement of your or MINDZERO’s intellectual property rights (“IP Claims”), all Claims, including Claims that are not related to intellectual property or intellectual property rights but are jointly filed with IP Claims, that are not resolved in accordance with Section 14(b) will be resolved by a neutral arbitrator through final and binding arbitration instead of in a court by a judge or jury. Such Claims include, without limitation, disputes arising out of or relating to interpretation or application of this arbitration provision, including the enforceability, revocability, or validity of the arbitration provision or any portion of the arbitration provision. The arbitrator will have the authority to grant any remedy or relief that would otherwise be available in court.

  4. Binding Individual Arbitration. Subject to the terms of this section, Claims may only be settled by binding individual arbitration conducted by National Arbitration and Mediation (“NAM”), https://namadr.com, according to the Federal Arbitration Act, 9 U.S.C. § 1, et seq., (“FAA”) and according to NAM’s Comprehensive Dispute Resolution Rules and Procedures in effect at the time the Claim arose (the “Rules”), as modified by these Terms.

    If NAM notifies the parties in writing (email suffices) that it is not available to arbitrate any Claim, then that Claim may only be settled by binding individual arbitration conducted by American Arbitration Association (“AAA”), https://www.adr.org. For Claims that must be arbitrated by AAA, if you are a “Consumer,” meaning that you only use the Services for personal, family or household purposes, the then-current version of the AAA’s Consumer Arbitration Rules are the Rules applicable to Claims between you and MINDZERO as modified by these Terms. For Claims that must be arbitrated by AAA, if you are not a Consumer, the then-current version of the AAA’s Commercial Arbitration Rules and Mediation Procedures are the Rules applicable to Claims between you and MINDZERO as modified by these Terms.

    These Terms affect interstate commerce, and the enforceability of this Section 20 will be substantively and procedurally governed by the FAA to the extent permitted by law. As limited by the FAA, these Terms, and the Rules, the arbitrator will have exclusive authority to make all procedural and substantive decisions regarding any Claim and to grant any remedy that would otherwise be available in court, including the power to determine the question of arbitrability. To the fullest extent allowed by applicable law, the arbitrator may only award legal or equitable remedies that are individual to you or MINDZERO to satisfy one of our individual Claims (that the arbitrator determines are supported by credible relevant evidence).

  5. Arbitration Procedure and Location. You or MINDZERO may initiate arbitration of any Claim not resolved during the Informal Resolution Period by filing a demand for arbitration with NAM in accordance with the Rules (or with AAA in accordance with the Rules if applicable pursuant to Section 20(d)). Instructions for filing a demand for arbitration with NAM are available on the NAM website or by calling NAM at 800-358-2550, and instructions for filing a demand for arbitration with AAA are available on the AAA website or by calling AAA at 800-778-7879. You will send a copy of any demand for arbitration to MINDZERO by certified mail addressed to MINDZERO, 4764 Browndeer Lane, Rancho Palos Verdes, CA 90275 or by email to hello@MINDZERO.com. MINDZERO will send any demand for arbitration to you by certified mail or email using the contact information you have provided to MINDZERO. The arbitration will be conducted by a single arbitrator in the English language. You and MINDZERO both agree that the arbitrator will be bound by these Terms.

    For Claims in which the claimant seeks less than USD $10,000, the arbitrator will decide the matter solely based on written submissions, without a formal hearing, unless the arbitrator decides that a formal hearing is necessary. For Claims in which the claimant seeks USD $10,000 or more, or smaller matters in which the arbitrator determines a hearing to be necessary, hearings will be conducted by video or telephone, unless the arbitrator determines an in-person hearing to be necessary. If an in-person hearing is required and you reside in the United States, the hearing will take place in Rancho Palos Verdes, CA, unless the arbitrator determines that this would pose a hardship for you, in which case the in-person hearing may be conducted in the claimant’s state and county of residence. If you reside outside the United States, the site of any in-person hearing will be determined by the applicable Rules. The arbitrator (i) will apply applicable substantive law, and applicable statutes of limitations, and (ii) will honor claims of privilege recognized at law. Any award of the arbitrator may be entered as a judgment in any court of competent jurisdiction.

  6. Arbitration Procedure and Location. You or MINDZERO may initiate arbitration of any Claim not resolved during the Informal Resolution Period by filing a demand for arbitration with NAM in accordance with the Rules (or with AAA in accordance with the Rules if applicable pursuant to Section 20(d)). Instructions for filing a demand for arbitration with NAM are available on the NAM website or by calling NAM at 800-358-2550, and instructions for filing a demand for arbitration with AAA are available on the AAA website or by calling AAA at 800-778-7879. You will send a copy of any demand for arbitration to MINDZERO by certified mail addressed to MINDZERO, 4764 Browndeer Lane, Rancho Palos Verdes, CA 90275 or by email to hello@MINDZERO.com. MINDZERO will send any demand for arbitration to you by certified mail or email using the contact information you have provided to MINDZERO. The arbitration will be conducted by a single arbitrator in the English language. You and MINDZERO both agree that the arbitrator will be bound by these Terms.

    For Claims in which the claimant seeks less than USD $10,000, the arbitrator will decide the matter solely based on written submissions, without a formal hearing, unless the arbitrator decides that a formal hearing is necessary. For Claims in which the claimant seeks USD $10,000 or more, or smaller matters in which the arbitrator determines a hearing to be necessary, hearings will be conducted by video or telephone, unless the arbitrator determines an in-person hearing to be necessary. If an in-person hearing is required and you reside in the United States, the hearing will take place in Rancho Palos Verdes, CA, unless the arbitrator determines that this would pose a hardship for you, in which case the in-person hearing may be conducted in the claimant’s state and county of residence. If you reside outside the United States, the site of any in-person hearing will be determined by the applicable Rules. The arbitrator (i) will apply applicable substantive law, and applicable statutes of limitations, and (ii) will honor claims of privilege recognized at law. Any award of the arbitrator may be entered as a judgment in any court of competent jurisdiction.

  7. Frivolous or Improper Claims. To the extent permitted by applicable law, a claimant must pay all costs incurred by the defending party, including any attorney’s fees, related to a Claim if an arbitrator determines that (i) the Claim was not warranted by existing law or by a nonfrivolous argument or (ii) the Claim was filed in arbitration for any improper purpose, such as to harass the defending party, cause unnecessary delay, or needlessly increase the cost of dispute resolution.

  8. Offers of Settlement.Either party may, but is not obligated to, make a written settlement offer for a Claim. If an arbitration decision or award is later issued that is less favorable to a party than the latest written offer of settlement that party did not accept, that party must pay all costs and fees—including arbitration, attorney, and expert fees—incurred by the other party after the written settlement offer was made. The terms of any settlement offer may not be disclosed to an arbitrator until after the arbitrator issues a decision or award on the Claim.

  9. One Year to Assert Claims.To the extent permitted by law, any Claim by you or MINDZERO against the other must be filed within one year after such Claim arises; otherwise, the Claim is permanently barred, which means that you or MINDZERO will no longer have the right to assert that Claim. 

  10. Confidentiality.If you or MINDZERO submits a Claim to arbitration, you and MINDZERO agree to cooperate to seek from the arbitrator protection for any confidential, proprietary, trade secret, or otherwise sensitive information, documents, testimony, and other materials that might be exchanged or the subject of discovery in the arbitration. You and MINDZERO agree to seek such protection before any such information, documents, testimony, or materials are exchanged or otherwise become the subject of discovery in the arbitration.

  11. Opting Out of Arbitration.You have the right to opt out of binding arbitration within 30 days of the date you first accepted these Terms by emailing hello@MINDZERO.com. To be effective, the opt-out notice must include your full name, mailing address, and email address. The notice must also clearly indicate your intent to opt out of binding arbitration in order to be valid. By opting out of binding arbitration, you are agreeing to resolve disputes in accordance with Section 21.

  12. Rejection of Future Arbitration Changes.You may reject any change we make to Section 20 (except address changes) by sending us notice of your rejection within 30 days of the change via email at hello@MINDZERO.com or by certified mail addressed to MINDZERO, 4764 Browndeer Lane, Rancho Palos Verdes, CA 90275. Changes to Section 20 may only be rejected as a whole, and you may not reject only certain changes to Section 20. If you reject changes made to Section 20, the most recent version of Section 20 that you have not rejected will continue to apply.

  13. Severability.If any portion of this Section 20 is found to be unenforceable or unlawful for any reason, including but not limited to because it is found to be unconscionable, (i) the unenforceable or unlawful provision will be severed from these Terms; (ii) severance of the unenforceable or unlawful provision will have no impact whatsoever on the remainder of this Section 20 or the parties’ ability to compel arbitration of any remaining claims on an individual basis pursuant to this Section 20; and (iii) to the extent that any claims must therefore proceed on a class, collective, consolidated, or representative basis, such claims must be litigated in a civil court of competent jurisdiction, in accordance with these Terms, and not in arbitration. The litigation of those claims will be stayed pending the outcome of any individual claims in arbitration. Further, if any part of this Section 20 is found to prohibit an individual claim seeking public injunctive relief, that provision will have no effect to the extent such relief is allowed to be sought out of arbitration, and the remainder of this Section 20 will be enforceable.

  14. Notwithstanding anything to the contrary in these Terms, if you reside in any country outside of the United States, you may bring legal proceedings regarding these Terms either by following the arbitration procedure detailed above in this Section 20 of these Terms or, if given the right by applicable law, by submitting the dispute to an arbitration administrator in the jurisdiction in which you reside. To the extent any proceeding is not subject to arbitration under applicable law, you may submit the dispute to the courts of the jurisdiction in which you reside.

15. Governing Law

Any Claims will be governed by and construed and enforced in accordance with the laws of the State of California, except to the extent preempted by U.S. Federal Law, without regard to conflict of law rules or principles (whether of the State of California or any other jurisdiction) that would cause the application of the laws of any other jurisdiction. If any Claim is not subject to arbitration pursuant to Section 14, then the state and federal courts located in the County of Los Angeles County, California, will have exclusive jurisdiction. You and MINDZERO waive any objection to venue in any such courts. If your local law requires that consumer contracts be interpreted subject to local law and enforced in the courts of that jurisdiction, this section may not apply to you only to the extent that local law conflicts with this section.

16. Modifying and Terminating Our Services

We reserve the right to modify our Services or to suspend or terminate providing all or part of our Services at any time; charge, modify, or waive any fees required to use the Services; or offer opportunities to some or all end users of the Services. We may provide you with notice in advance of the suspension or discontinuation of all or part of our Services, such as by sending an email or providing a notice through our Services. All modifications and additions to the Services will be governed by these Terms or the Supplemental Terms, unless otherwise expressly stated by MINDZERO in writing. You also have the right to stop using our Services at any time, and you may terminate these Terms by ceasing use of our Services. We are not responsible for any loss or harm related to your inability to access or use our Services.

17. Severability

If any portion of these Terms other than Section 14 is found to be unenforceable or unlawful for any reason, including but not limited to because it is found to be unconscionable, (a) the unenforceable or unlawful provision will be severed from these Terms; (b) severance of the unenforceable or unlawful provision will have no impact whatsoever on the remainder of these Terms; and (c) the unenforceable or unlawful provision may be revised to the extent required to render these Terms enforceable or valid, and the rights and responsibilities of the parties will be interpreted and enforced accordingly, so as to preserve these Terms and the intent of these Terms to the fullest possible extent.

18. Export Control

You are responsible for compliance with United States export controls and for any violation of such controls, including any United States embargoes or other federal rules and regulations restricting exports. You represent, warrant and covenant that you are not (a) located in, or a resident or a national of, any country subject to a U.S. government embargo or other restriction, or that has been designated by the U.S. government as a “terrorist supporting” country; or (b) on any of the U.S. government lists of restricted end users.

19. Miscellaneous

MINDZERO’s failure to exercise or enforce any right or provision of these Terms will not operate as a waiver of such right or provision. These Terms reflect the entire agreement between the parties relating to the subject matter hereof and supersede all prior agreements, representations, statements, and understandings of the parties. The section titles in these Terms are for convenience only and have no legal or contractual effect. Use of the word “including” will be interpreted to mean “including without limitation.” Except as otherwise provided herein, these Terms are intended solely for the benefit of the parties and are not intended to confer third-party beneficiary rights upon any other person or entity. Communications and transactions between us may be conducted electronically. 

If you have a question or complaint regarding the Services, please send an email to hello@MINDZERO.com. You may also contact us by writing to 4764 Browndeer Lane, Rancho Palos Verdes, CA 90275. Please note that email communications will not necessarily be secure; accordingly, you should not include payment card information or other sensitive information in your email correspondence with us.