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Privacy Policy

Last Updated: April 16th, 2024

This Privacy Policy describes how Mindzero, Inc. and our subsidiaries and affiliated companies (collectively, “Mindzero,” “we,” or “us”) collect, use, disclose and otherwise process information about you. This Privacy Policy applies to information we collect when you access or use our websites, mobile applications, and other online products and services that link to this Privacy Policy (collectively, the “Services”), or when you otherwise interact with us, such as through our customer support channels. 

We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of this policy. If we make material retroactive changes, we will provide you with additional notice (such as by adding a statement to the Services or sending you a notification). We encourage you to review this Privacy Policy regularly to stay informed about our information practices and the choices available to you.

 
COLLECTION OF INFORMATION
Information You Provide to Us

We collect information directly from you when you create an account, request customer support, sign up for newsletters or other promotional programs, submit or post content through our Services, or otherwise communicate with us. The categories of information we collect include:

  • Identifiers: we collect your name, email address, mailing address, and phone number. We also generate an ID number that we associate with your account.
  • Financial Information: we engage third party payment processors to collect your payment information.
  • Communication Information: we collect information included in your communications with us.

We may also collect any other information you choose to provide. 

Information We Collect Automatically

We automatically collect the following categories of information:

  • Transactional Information: we keep a history of your transactions with us, including the dates and amounts paid for the Services.
  • Internet Activity Information: we collect information about how you access our Services, including data about the device and network you use, such as your hardware model, operating system version, mobile network, IP address, unique device identifiers, and browser type. We also collect information about your activity on our Services and interaction with our communications, such as access times, pages viewed, links clicked, and the page you visited before navigating to our Services.
  • Audio Information: If you call our customer service team, we may monitor and retain those conversations.
  • Information Collected by Cookies and Similar Tracking Technologies: We use tracking technologies, such as cookies and pixels, to collect information about your interactions with our Services and communications. These technologies help us improve our Services and communications, see which areas and features of our Services are popular, count visits, and track clicks. You may be able to adjust your browser settings to remove or reject browser cookies. Please note that removing or rejecting cookies could affect the availability and functionality of our Services.

Information We Collect from Other Sources

We obtain information from other sources. For example, we may collect information from identity verification services, advertising networks, data analytics providers, and mailing list providers. This information includes your name and contact information. Additionally, if you create or log into your Mindzero account through a third-party platform, we may have access to certain information from that platform, such as your name, email address, and profile picture, in accordance with the authorization procedures determined by such platform. We may also collect information you share when you interact with us on social media platforms like Facebook.

Derived Information

We may derive information or draw inferences about you based on the information we collect. For example, we may make inferences about your approximate location based on your IP address and may infer your interests based on your browsing behavior and past purchases.

 
USE OF INFORMATION

We use the categories of information we collect for the following business and commercial purposes:

  • Service Delivery: we use information to provide and maintain our Services, including to process payments and authenticate your account.
  • Communication: we use information to communicate with you about Mindzero and our Services, including to respond to your questions, inform you of price or Services changes, and send you other transactional or relationship messages.
  • Marketing and Advertising: we use information to send direct marketing messages (including via email and text message) and target advertisements to you on third-party platforms and websites as described below. You can opt out of direct marketing messages we send by following the instructions in those communications (such as by clicking “unsubscribe” in the emails or replying “STOP,” “END,” or “CANCEL” to the texts) or by contacting us.
  • Promotional Events: we use information to facilitate promotions and process and deliver rewards.
  • Research and Development: we use information to monitor and analyze Services trends, usage, and activities, improve our Services, develop new products and services, and generate de-identified data. 
  • Protection and Compliance: we use information to detect, investigate, and help prevent security incidents and other malicious, deceptive, fraudulent, or illegal activity, help protect the rights and property of Mindzero and others, and comply with our legal and financial obligations.
  • Notice/Consent: we may also use information in other circumstances after giving you notice and/or getting your consent.
 
TARGETED ADVERTISING AND ANALYTICS 

We engage others to provide analytics services, serve advertisements, and perform related services across the web and in mobile applications. These entities may use cookies, web beacons, device identifiers, and other technologies to collect information about your use of our Services, including your IP address, web browser and mobile network information, pages viewed, time spent on pages, and links clicked. This information is used to deliver advertising targeted to your interests on other companies’ sites or mobile apps and to analyze and track data, determine the popularity of certain content, and better understand your activity. 

We also work with third parties to serve ads to you as part of customized campaigns on third-party platforms (such as Facebook). As part of these ad campaigns, we or the third-party platforms may convert information about you, such as your email address and phone number, into a unique value that can be matched with a user account on these platforms to allow us to learn about your interests and serve you advertising that is customized to your interests. Note that the third-party platforms may offer you choices about whether you see these types of customized ads.

 
DISCLOSURE OF INFORMATION

We disclose the categories of information described above as follows:

  • Vendors: we disclose information to vendors, service providers, contractors and consultants that need this information to provide services to us, such as companies that assist us with web hosting, payment processing, fraud prevention, customer service, data enrichment, analytics, and marketing and advertising.
  • Advertising Partners: we disclose information to third parties for the Marketing and Advertising purposes described above
  • Professional Advisors: we disclose information to our lawyers and other professional advisors where necessary to obtain advice or otherwise protect and manage our business interests.
  • Legal Authorities: we may disclose information to legal authorities and others for the Protection and Compliance purposes described above, including if we believe that disclosure is in accordance with, or required by, any applicable law or legal process, including lawful requests by public authorities to meet national security or law enforcement requirements and if we believe that your actions are inconsistent with our user agreements or policies, if we believe that you have violated the law, or if we believe it is necessary to protect the rights, property, and safety of Mindzero, our users, the public, or others.
  • Corporate Transactions: we reserve the right to disclose information in connection with, or during negotiations of certain corporate transactions, including the merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company. 
  • Affiliates: we reserve the right to disclose information between and among Mindzero and any current or future parents, affiliates, subsidiaries, and other companies under common control and ownership.
  • Consent: we may disclose information when we have your consent or you direct us to do so.


We also disclose de-identified information that cannot reasonably be used to identify you.
 

 
TRANSFER OF INFORMATION

Mindzero is headquartered in the United States and we have operations and vendors in the United States and other countries. Therefore, we and our vendors may transfer your personal information to, or store or access it in, jurisdictions that may not provide equivalent levels of data protection to your home jurisdiction.

 
CONTACT US

If you have any questions about this Privacy Policy, please contact us at hello@mindzero.com